Cancellation Policy

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched, subject to the applicable product and seller terms.

Once an order has been processed, packed, dispatched, customized, or specially procured, cancellation may no longer be possible.

To request cancellation, customers should contact TruSumo as soon as possible with their order number and registered contact details.

2. Cancellation of Services

For services such as HVAC solutions, installation, repair, maintenance, interior design, construction-related services, or other professional services, cancellation is subject to the stage of work and the terms agreed upon at the time of booking.

If procurement, scheduling, customization, site visits, installation, or other work has already started, cancellation charges or deductions may apply.

3. Advance or Partial Payments

Where an advance or partial payment has been collected, the refundable amount will depend on the status of the order or service.

Costs already incurred for procurement, customization, transportation, site visits, labour, installation, processing, or other services may be deducted where applicable.

Any eligible balance will be refunded according to our Refund Policy.

4. Cancellation After Dispatch

Orders that have already been dispatched may not be eligible for cancellation.

In such cases, customers may need to accept the delivery and follow the applicable Return, Replacement, or Refund procedure, where available.

5. Customized or Made-to-Order Products

Customized, made-to-order, specially sourced, or specially configured products may not be eligible for cancellation once processing has started.

Any applicable cancellation terms will be communicated to the customer where reasonably possible before processing begins.

6. Cancellation by TruSumo

TruSumo reserves the right to cancel an order or service in circumstances including, but not limited to:

• Product unavailability or stock issues
• Incorrect or incomplete product information
• Pricing or technical errors
• Payment verification issues
• Supplier or manufacturer constraints
• Delivery or service-area limitations
• Suspected fraudulent or unauthorized transactions
• Circumstances beyond our reasonable control

If TruSumo cancels an order for which payment has already been received, an eligible refund will be processed according to the applicable refund terms.

7. How to Request Cancellation

To request cancellation, please contact our support team as soon as possible and provide:

• Order number
• Customer name
• Registered phone number or email address
• Product or service details
• Reason for cancellation

8. Refund After Cancellation

If your cancellation is approved and you are eligible for a refund, the refund will be processed according to our Refund Policy.

The time required for the amount to reflect in your bank account or original payment method may depend on the payment gateway, bank, or financial institution.

9. Cancellation Charges

Depending on the product or service, cancellation charges may apply for costs already incurred by TruSumo, its sellers, suppliers, manufacturers, contractors, or service providers.

Any applicable charges will be determined based on the nature and stage of the order or service.

10. Policy Changes

TruSumo reserves the right to update or modify this Cancellation Policy from time to time. Any changes will be published on this page with the revised date.