Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you create an account, place an order, request a service, contact us, or otherwise interact with our website.

This information may include:

• Name
• Phone number
• Email address
• Billing and delivery address
• Account login information
• Order and transaction details
• Product or service requirements
• Information provided through customer support

2. Payment Information

Payments made through our website may be processed by third-party payment service providers such as Razorpay or other authorized payment providers.

We may receive transaction-related information such as payment status, transaction reference, payment method, and order amount.

Sensitive payment credentials such as card numbers, CVV, banking passwords, UPI PINs, or OTPs are generally processed directly by the applicable payment service provider and should not be shared with TruSumo.

3. Information Collected Automatically

When you access our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Website usage information
• Date and time of access
• Referring website information

4. Cookies and Similar Technologies

TruSumo may use cookies and similar technologies to improve website functionality, remember user preferences, maintain sessions, analyze website usage, and improve the overall customer experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use collected information for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Processing payments and verifying transactions
• Arranging delivery and installation
• Providing requested products and services
• Responding to customer enquiries and support requests
• Managing returns, replacements, cancellations, and refunds
• Improving our website, products, and services
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Complying with applicable legal and regulatory requirements

6. Account Information

If you create an account on TruSumo, we may use your account information to manage your profile, orders, wishlist, cart, product comparisons, and other account-related features.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

7. Sharing of Information

We do not sell your personal information as a standalone product. We may share necessary information with trusted third parties where required to provide our products and services.

This may include:

• Payment gateway and payment service providers
• Delivery and logistics partners
• Suppliers and manufacturers
• Installation and service providers
• Technology and hosting service providers
• Professional advisors and service providers
• Government authorities where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

8. Third-Party Services and Links

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

Third-party websites operate under their own privacy policies and terms. TruSumo is not responsible for the privacy practices or content of external websites.

9. Data Security

TruSumo takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory requirements.

11. Marketing Communications

Where permitted, TruSumo may send customers information about products, services, offers, updates, or other promotional communications.

Customers may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

12. Children's Privacy

Our website and services are not intended to be used independently by children where applicable law requires parental or guardian involvement.

We do not knowingly seek to collect personal information from children in violation of applicable law.

13. Your Information and Choices

Subject to applicable law, you may contact us regarding your personal information, including requests to review, update, correct, or otherwise address inaccurate information associated with your account or interactions with us.

Certain information may need to be retained where required for legal, regulatory, security, accounting, or legitimate business purposes.

14. Data Breach or Security Incident

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, mitigate the issue, and provide notifications where required by applicable law.

15. Changes to This Privacy Policy

TruSumo may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with the revised "Last Updated" date.