Shipping & Delivery Policy

1. Order Processing

Orders are processed after successful payment confirmation and verification of the order details.

Processing time may vary depending on the product category, availability, supplier, manufacturer, customization requirements, and delivery location.

Customized, made-to-order, or specially sourced products may require additional processing time.

2. Delivery Time

Estimated delivery timelines may vary depending on the product, availability, shipping location, delivery address, and logistics partner.

Any delivery timeline displayed on the website is an estimated timeframe and may be subject to change due to circumstances beyond our reasonable control.

3. Delivery Areas

TruSumo aims to deliver products to eligible locations across India, subject to product availability and serviceability of the delivery address.

Certain products or services may only be available in selected locations due to transportation, installation, supplier, manufacturer, or service-area restrictions.

4. Shipping Charges

Shipping charges, where applicable, may vary depending on the product, order value, delivery location, size, weight, transportation requirements, and applicable service conditions.

Any applicable shipping or delivery charges will be communicated to the customer during the ordering process or before order confirmation.

5. Delivery Partners

Orders may be delivered through third-party logistics companies, courier partners, transport providers, suppliers, manufacturers, or other authorized delivery partners.

Delivery timelines may therefore depend on the availability and operating conditions of the relevant delivery partner.

6. Order Tracking

Where tracking information is available, customers may receive tracking or shipment-related information through the registered contact details provided during the order process.

Tracking availability may vary depending on the delivery partner and type of product ordered.

7. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:

• Weather conditions or natural events
• Transportation or logistics delays
• Public holidays or operational restrictions
• Incorrect or incomplete delivery information
• Supplier or manufacturer delays
• Unexpected demand or stock availability
• Government restrictions or regulatory requirements
• Other circumstances beyond our reasonable control

TruSumo will make reasonable efforts to assist customers in resolving delivery-related issues.

8. Incorrect Delivery Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

If an order cannot be delivered due to an incorrect, incomplete, or inaccessible address provided by the customer, additional delivery charges or rescheduling requirements may apply.

9. Delivery Attempt

Customers should ensure that someone is available to receive the order where required.

If delivery cannot be completed due to the customer's unavailability, refusal to accept the order, or inability to access the delivery location, the delivery partner may make another attempt or return the product according to the applicable delivery terms.

10. Damaged Package or Product

Customers are encouraged to inspect the package and product condition upon delivery wherever reasonably possible.

If the product appears damaged, defective, or incorrect, please contact TruSumo promptly and provide photographs or videos of the package and product along with the order details.

Such cases will be reviewed according to our Return & Replacement Policy.

11. Large, Heavy, or Special Products

Certain products such as HVAC equipment, glass and aluminium materials, building materials, construction products, furniture, appliances, or other large or heavy items may require specialized transportation or delivery arrangements.

Additional transportation, handling, installation, unloading, or site-access requirements may apply depending on the product and delivery location.

12. Installation and Service Delivery

For products requiring installation, site visits, inspection, commissioning, or professional services, delivery and installation may be scheduled separately.

Installation timelines may depend on site readiness, product availability, technician availability, and other applicable requirements.

13. Delivery Confirmation

Delivery may be considered completed once the product has been delivered to the address provided in the order and acknowledged by the customer or an authorized recipient.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact our support team.

15. Policy Changes

TruSumo reserves the right to update or modify this Shipping & Delivery Policy from time to time. Any changes will be published on this page with the revised date.