Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering on, or purchasing products or services through TruSumo, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. About TruSumo

TruSumo operates as a platform for products and services across categories including HVAC Solutions, Glass & Aluminium, Building Materials, Interior Design, Home Appliances, Plywood & Laminates, Paints, Construction, and related products and services.

Depending on the product or service, fulfillment may involve TruSumo, suppliers, manufacturers, sellers, contractors, logistics partners, or authorized service providers.

3. Website Use

You agree to use the TruSumo website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the security or operation of the website.
• Submit false, misleading, or fraudulent information.
• Use the website to distribute malicious software or harmful content.
• Copy, reproduce, or misuse website content without authorization.

4. Account Registration

Certain features may require you to create an account. You are responsible for providing accurate and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

If you believe that your account has been accessed without authorization, please contact TruSumo promptly.

5. Products and Services

We make reasonable efforts to provide accurate product descriptions, images, specifications, availability, and service information.

However, product appearance, specifications, packaging, availability, and other details may vary depending on the manufacturer, supplier, product batch, or applicable service requirements.

6. Product Pricing

Prices displayed on the website are subject to change without prior notice.

Prices are generally displayed in Indian Rupees (INR / ₹).

Applicable GST, shipping charges, installation charges, service charges, or other applicable costs will be displayed or communicated to the customer where applicable.

7. Orders

Placing an order through the website constitutes a request to purchase the selected product or service.

An order may be subject to verification, product availability, payment confirmation, supplier confirmation, and other applicable conditions before final acceptance.

TruSumo reserves the right to refuse or cancel an order in accordance with applicable law and these terms.

8. Payments

Payments may be made using the payment methods available during checkout, including payment methods supported by our authorized payment gateway providers.

Payments may be processed through third-party payment service providers such as Razorpay.

Customers are responsible for providing accurate payment and billing information.

9. Advance and Partial Payments

Certain products and services may require advance or partial payment before procurement, processing, delivery, installation, or commencement of work.

The applicable payment terms will be communicated to the customer before confirmation where required.

10. Shipping and Delivery

Delivery timelines are estimates and may vary depending on product availability, delivery location, supplier, manufacturer, logistics provider, and other circumstances.

For detailed information regarding delivery, please refer to our Shipping & Delivery Policy.

11. Installation and Professional Services

Certain products may require professional installation, inspection, commissioning, site preparation, or other services.

Installation and service timelines may depend on site readiness, product availability, technician availability, customer requirements, and other applicable factors.

Customers are responsible for providing reasonable access to the site and ensuring that required site conditions are met.

12. Returns and Replacements

Product returns and replacements are subject to eligibility, product category, seller or manufacturer terms, and our applicable Return & Replacement Policy.

Customers should review the applicable policy before placing an order.

13. Cancellation

Order and service cancellations are subject to our Cancellation Policy.

Customized, made-to-order, specially procured, scheduled, installed, or partially completed products and services may have additional cancellation restrictions.

14. Refunds

Eligible refunds will be processed according to our Refund Policy.

Refund eligibility may depend on the product, service, cancellation status, return condition, payment method, supplier terms, and applicable law.

15. Warranty

Certain products may be covered by a manufacturer's or seller's warranty.

Warranty coverage is subject to the relevant manufacturer's or seller's warranty terms and conditions.

TruSumo may assist customers with warranty-related communication where reasonably possible.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal, billing, and delivery information.
• Reviewing product specifications before placing an order.
• Providing appropriate site access for installation or services.
• Using products according to applicable manufacturer instructions.
• Providing accurate information when requesting support or service.
• Keeping account credentials secure.

17. Intellectual Property

Unless otherwise stated, the content available on the TruSumo website, including text, graphics, logos, images, designs, trademarks, layouts, and other materials, is owned by or licensed to TruSumo and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit such content without prior written permission.

18. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, manufacturers, suppliers, logistics providers, or other external services.

TruSumo is not responsible for the content, availability, policies, or practices of third-party websites or services.

19. Limitation of Liability

To the extent permitted by applicable law, TruSumo will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, logistics delays, supplier issues, payment gateway failures, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TruSumo and its relevant representatives, partners, suppliers, and service providers from claims, losses, or liabilities arising from your unlawful use of the website, violation of these terms, or misuse of products or services.

21. Privacy

Your use of the TruSumo website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

22. Policy Changes

TruSumo reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of the website, products, or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.